Refund Policy

CleanGrab is free to use. It removes background noise from a recording. The only thing we sell is an optional pass: €5 for 30 days or €3 for 24 hours, a one-off purchase, not a subscription.

Last updated: 9 October 2026

Everything on CleanGrab is free to use. The only thing we sell is an optional pass, in two sizes: €5 for 30 days or €3 for 24 hours, a one-off purchase, not a subscription. This page explains exactly when you get that money back, and it applies to both. The short version: before you start the pass, for any reason at all, and after that, whenever something on our side went wrong. The four goodwill cases below cover that, and we apply them without argument. Your statutory right of withdrawal as a consumer is separate; it is described in the next section.

Your statutory right of withdrawal

A pass is a digital service that starts the moment you use it. If you are a consumer, the statutory right of withdrawal applies to a pass: 14 days from the day after you buy it, with no reason needed. If you asked us at checkout to start the pass immediately and you withdraw within those 14 days, you pay a proportionate part of the price for what was already provided until you told us; once the pass has been fully provided you can no longer withdraw. You exercise it yourself on our withdrawal page: it takes effect when you submit it, we confirm receipt straight away, and the refund follows. It needs no reason and no approval from us. You can also withdraw with any clear statement by e-mail to info@shinobitools.com. The clock on your pass starts at your first file, not at payment. Everything below is our goodwill policy: it sits on top of this right and does not limit it.

When we refund as goodwill

The tool didn't do what we promised. If something the pass unlocks does not work the way this site describes it, tell us what you uploaded and what happened. If we can reproduce it and cannot fix it within two working days, you get a full refund. This is about our description being wrong, not about a result you hoped for: every tool here is free to try first, precisely so you can judge the quality before you pay. The pass lifts limits; it does not change the model or the output.
You paid twice. Duplicate charges are refunded in full.
You never started. A pass only begins counting from the first file you process. As long as you haven't started it, you can ask for a refund within 14 days of paying.
The service was down. If CleanGrab is unavailable for a meaningful part of your pass, whether that is 30 days or 24 hours, we add the lost time to it. If the outage cost you more than half of it, we refund instead.

What we cannot refund as goodwill

We also cannot refund a pass that is simply gone from your browser: there are no accounts here, so a pass is stored locally in the browser you bought it in. Clearing your site data removes it. Mail us if that happens. See below, we will usually just re-issue it.

Cleaning quality is not a ground for refund either, but here it needs one honest note: a pass does add loudness levelling and a heavier repair pass, so it is not identical to the free result. The free tool cleans your file in full and lets you listen to it before you ever pay, so you can judge the base result first. If a recording is beyond repair, that is a limit of the technology, not of the pass.

How to ask for a goodwill refund

Mail hello@shinobitools.com with the order number from your confirmation e-mail. One line about what went wrong is enough.

We answer within a few working days. An approved refund is issued by us through Stripe and lands back on the card or account you paid with: usually within five to ten working days, depending on your bank.

You do not need to contact Stripe: we handle every refund ourselves, and Stripe only returns the money.

Chargebacks

Please mail us before asking your bank to reverse the payment. A chargeback costs us far more than the €5 and takes weeks; a mail to us takes minutes and gets you the same money back. We have never refused a reasonable refund request.

Contact

hello@shinobitools.com · See also our Terms of Use and Privacy Policy.